Refund Policy
Last Updated: 26th November 2025
Thank you for shopping with PlushDora.
We want you to love our products, and we aim to offer a smooth and transparent return experience.
This Refund & Return Policy applies to all purchases made through https://plushdora.com/.
1. Eligibility for Returns
You may request a return or replacement if:
You received a damaged, defective, or incorrect product
The product has manufacturing defects
You received a product with missing parts or accessories
To be eligible:
You must raise the request within 48 hours of delivery
The product must be unused and in its original packaging
Photos/videos of the damage or issue are required for verification
We currently do NOT accept returns for change of mind, size issues, or color preference.
2. Non-Returnable Items
For hygiene, safety, and quality reasons, we cannot accept returns for:
Used products
Bean Bags that have been filled or customized
Products damaged due to improper use
Items without original packaging
Clearance or sale items (if marked “Non-Returnable”)
3. Return Process
If your product is eligible:
Email us at hello@plushdora.com with:
Order ID
Photos/videos of the defect
Description of the issue
Our support team will verify the request within 24–48 hours
If approved, we will arrange a reverse pickup
After receiving and inspecting the product, we will issue a replacement or refund as applicable
4. Replacement Policy
We offer free replacement if:
The product arrives damaged
There is a manufacturing defect
You received the wrong item
Replacements are processed after verifying the issue and availability of stock.
If the item is out of stock, you may choose:
A refund
A different product of equal value
5. Refund Policy
Refunds are issued in the following cases:
Approved return of a defective/damaged item
Order cancellation (within allowed time)
Product not available after purchase
Failed delivery and return to origin (conditions apply)
Refund Mode
Refunds will be processed back to:
Original payment method (UPI, card, wallet, etc.)
Or as Store Credit (if preferred)
Refund Timeline
Refund processing may take:
5–7 business days for most payment methods
7–10 business days in case of payment gateway delays
6. Order Cancellation
You may cancel your order:
Within 12 hours of placing the order
Before the product is shipped
Once the item is dispatched, cancellation is not possible.
Refunds for cancelled orders will be processed as per the refund timeline above.
7. Return Shipping Costs
If the return is due to damage or defect, PlushDora bears the reverse shipping charge.
If a customer wants to return for personal reasons (rare & subject to approval), two-way shipping charges may apply.
8. Damaged or Tampered Deliveries
If your delivery package appears damaged or tampered:
Please take photos/videos immediately
Notify us within 24–48 hours
Do not discard packaging until the issue is resolved
This helps us process your request smoothly with the courier.
9. Exchange Policy
Currently, we do not offer direct product exchanges, unless the delivered item is defective or incorrect.
10. Contact Us
For return, refund, or cancellation requests, contact us at:
📍 PlushDora
Bangalore, India
📩 hello@plushdora.com
🌐 https://plushdora.com/