Shipping Policy
Last Updated: 26th November, 2025
Thank you for shopping with PlushDora.
This Shipping Policy explains how we process, ship, and deliver your orders placed on https://plushdora.com/.
By placing an order, you agree to the terms mentioned below.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
In case of delays due to high order volume or stock issues, we will notify you via email or WhatsApp.
2. Shipping Time & Delivery Estimates
We deliver across India.
Estimated delivery timelines:
Metro Cities: 3–7 business days
Tier 1 & Tier 2 Cities: 4–9 business days
Remote Locations: 7–14 business days
These are average estimates. Delivery may take longer due to courier delays, weather conditions, strikes, or unforeseen reasons.
3. Shipping Charges
We offer Free Shipping on most orders across India.
In rare cases of oversized or remote-location deliveries, an additional charge may apply.
If applicable, it will be shown during checkout.
4. Shipment Tracking
Once your order is shipped:
You will receive an email/SMS/WhatsApp with the tracking number
You can track your order through our courier partner’s website
Tracking may take up to 24 hours to update after dispatch
If you face issues with tracking, contact us at hello@plushdora.com
5. Packaging & Safety
We ensure that all PlushDora products are:
Securely packed
Protected with quality wrapping
Checked for defects before dispatch
In case your package appears damaged on delivery, please take photos and contact us immediately.
6. Incorrect Address / Failed Delivery
PlushDora is not responsible for failed deliveries due to:
Incorrect or incomplete address
Wrong phone number
Customer unavailability
Delivery refusal
If the package is returned to us:
We can re-ship it (additional charges may apply)
Refund will be processed only for product value (shipping charges, if any, are non-refundable)
7. Delayed or Lost Shipments
Although rare, if your order is significantly delayed or appears lost:
We will coordinate with the courier partner
Provide updates and support
Offer a replacement or refund based on the courier investigation
8. International Shipping
Currently, we do not offer international shipping.
PlushDora ships within India only.
9. Contact Us
For any shipping-related queries, reach us at:
📍 PlushDora
Bangalore, India
📩 hello@plushdora.com
🌐 https://plushdora.com/